How long does shipping take?
WILL I BE ABLE TO TRACK MY PACKAGE?
Each order is shipped within 1 - 3 days from purchase. We ship using Canada Post.
Domestic orders (Canada) usually take 2 - 8 business days from shipping.
On average, orders to the US take 5 - 10 business days to arrive and International orders 10 - 15 business days.
That said, sometimes they make take up to 13 weeks (sometimes longer) to be delivered. Unfortunately, once the package crosses the border I do not have any control over customs, and there are occasions where the package may be held a bit longer for processing. This is especially true during the holiday rush. We are not responsible for delays caused by customs or the post office.
I use Canada Post and most of their regular/default shipping services do not include tracking. The service is quite reliable and we haven't had a lost package (yet!). That said, we do offer tracking as an add-on/upgrade, at an additional fee.
Do you ship internationally?
Yes we do! We ship all over the world! Unfortunately the method we use for shipping via Canada Post does not include tracking. If you'd like a tracking number, there's a shipping upgrade available at checkout.
What's your return/exchange policy?
Because I run a small independent shop, returns/exchanges are not available at this point. That is, unless your product is damaged or if there's an error in your order (on our part). Five15 is also not responsible for lost/stolen packages, errors at the post office, mistakes in addresses (double check before your purchase you've given us your correct address!) or if your pin falls off (this is rare but we recommend purchasing a locking pin back if you're worried!).
Regardless of the situation, I’ll always do what I can to help so please feel free to reach out.